Return & Exchange Policy

Last updated: October 7, 2026

At Project Eclyss, we want you to be happy with your purchase.

Exchange Window

You may request an exchange within 7 days of receiving your order.

To be eligible, the item must:

• Be unworn and unused

• Be unwashed

• Have its original tags attached

• Be returned in its original packaging

• Not have any stains, odors, damage, or signs of wear

Size Exchanges

If you ordered the wrong size, you may request an exchange, subject to availability.

If the requested size is unavailable, we may offer another available size or another suitable solution.

Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery and provide clear photographs or videos of the issue.

If the issue is confirmed to be our responsibility, we will arrange an appropriate replacement or solution.

Non-Returnable Items

Items that have been worn, washed, altered, damaged after delivery, or otherwise show signs of use may not be eligible for exchange.

Exchange Shipping

Unless the item is defective or incorrectly sent by Project Eclyss, the customer may be responsible for applicable return and reshipping costs.

How to Request an Exchange

Contact Project Eclyss through the contact information provided on our website with your order number and the reason for your exchange.

We reserve the right to reject exchanges that do not meet the conditions stated above.